Spam hell

I think everyone knows Spam to be a big pain because one receives tons of unwanted mails every day. For developers the problems of spam are even worse. It’s a common problem that mails sent to customers don’t get through. Sometimes because there’re some server problems with some host, but most of the time the mails simply get filtered by some anti-spam service.

I was thinking to add a new page to briksoftware.com that asks the visitor for an email address and then it shows all pending messages for this email address. This should be a really easy way for customers to see if their feedback has been answered yet.

For this idea to be successful i think this new part of a web-page has to be used by _MANY_ developers’ websites. If users know/expect this feature on a website they’re more likely first have a look there instead of just being upset that no-one replies to their mails. The developer on the other hand doesn’t have such a big problem to get his messages through to the customer.

While writing this idea down i thought that this could actually be implemented by some kind of a client-server thing. Developers register with an email-address. They add the content of the servers page to their own website, maybe in an iframe or however. When they’re replying to some email-address they may just put the email-address of the anti-spam service in the cc field and the mail is automatically added to the page.

What do others think about it? What should be a good name/button or whatever for this service so that users may recognize it immediately? Is it hard to make this service secure against abuse?

I’m not much of a web-developer, but i think the basics should be quite easy to implement. It should be a free service for everyone and the provider has to ensure that he doesn’t abuse any of those email-addresses that are collected through the time.

Karsten

2 Responses to “Spam hell”

  1. Michele Balistreri Says:

    Well, I think those ticket-based support interface actually implement that and they are somewhat widespread. Were you thinking of something else?

  2. Karsten Says:

    i wasn’t thinking of a ticket system….i was thinking of something much easier….